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1. SHIPPING & DELIVERY POLICY

All items are sent using Royal mail within the UK. They are sent using first class recorded delivery.

2. ORDER STATUS & TRACKING

All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment. This could vary with circumstances such as online security checks, shipping restrictions, payment authorisation, packing and dispatching of order. An email confirmation will be sent for all orders once received.

 

Express Courier – is available at a cost of £4.99, and providing the order is placed by 1pm, Monday-Friday, it will be delivered to you before 1pm the following day.

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your tracking number.

International Deliveries

For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. If you would like to place an international order please get in touch sales@rubyanne.co.uk

3. TAXES, DUTIES & TARIFFS

For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.

4. MODE OF PAYMENTS

We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.

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